We’re committed to explaining our Terms and Conditions of using Datawok without any jargon. That’s why we’ve written a summary in simple English below. But, to keep our lawyers happy, there’s also a full version of it underneath, too.
If you have any questions, you can get in touch at firstname.lastname@example.org.
Okay, so for all you legals experts out there, here’s a fuller version of our Terms and Conditions.
Last Updated February 2020
You acknowledge and agree that the website’s and/or the app’s content is provided solely for your information. The content does not provide you with any advice or recommendation of any kind.
“Datawok, we, our or us” means Datawok Ltd, a company incorporated in England and Wales (Company number 12124713) and whose registered address is 67 Cressy Houses, London, E1 3JF;
"User, you or your" means any person and/or business who uses the Website and/or App, including those who contact our info email; and
"Website" means Datawok’s website located a www.datawok.app
“App” means the Datawok business intelligence and data analysis app and related, applications, services and mobile applications provided by Datawok.
“Content” means any marketing/publicity materials on the website and/or any analysis, results, reports, visualisations, recommendations in the App whether they be quantitative or qualitative in nature.
2.2 Clause headings shall not affect the interpretation of
2.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
2.4 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
2.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
2.6 A reference to laws in general is a reference to all local, national and directly applicable supra-national laws as amended, extended or re-enacted from time to time and shall include all subordinate laws made from time to time under them and all orders, notices, codes of practice and guidance made under them.
2.7 Unless otherwise specified, a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision and all orders, notices, codes of practice and guidance made under it.
2.8 Any obligation on a party not to do something includes an obligation not to allow that thing to be done and an obligation to use best endeavours to prevent that thing being done by another person.
2.9 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
2.10 A working day is any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in England.
3.2 When using the Website and App, you must also comply with the following terms:
4.1 Datawok allows you to access two services: the Website and the App. The Website allows you to sign up to using the App; the App allows you to upload your business data, clean them, process it and analyse them so as to receive forecasts and analysis.
4.3 Access to the Website is permitted on a temporary basis and we reserve the right to withdraw or amend the Website without notice (see below). To access the App you must register as a user to the app and agree to the Pricing and Subscription Policy. We will not be liable if for any reason the Website and/or App is unavailable at any time or for any period.
4.4 From time to time, we may restrict access to all or some parts of the Website and/or the App to Users who have registered with us.
4.6 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is hosted or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial- of service attack.
4.7 You must not misuse the App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the App, the server on which the App is hosted or any server, computer or database connected to the App. You must not attack the App via a denial-of-service attack or a distributed denial- of service attack.
4.8 If you breach clauses 4.6 and/or 4.7, you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately cease your right to use the Website and/or App.
4.9 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website and or App or to your downloading of any Content from the App, or on any website linked to it.
5.1 The content on our App should not be considered advisory in any nature. The Content provided in the App is obtained from data you provide; Datawok therefore accepts no responsibility for any subsequent decisions taken from recommendations and/or analysis as presented in the App’s content.
5.2 Datawok assumed that when using the app, users will:
5.3 Notwithstanding the foregoing, Datawok makes no representations, warranties or guarantees, whether express or implied, that the Content on our Website and/or App is accurate, complete or up-to-date. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any such Content. Furthermore, we do not in any way endorse or recommend any procedures, opinions or other information or Content listed or accessible through the Website and/or App.
5.4 You are ultimately responsible for using the Datawok Website and/or App. The Content on the Website and/or in the App is provided solely for your information and you use the Website and/or App at your own risk. The Content does not provide you with any advice or recommendation of any kind and must never be used as a substitute for, nor does it replace, professional advice from an accredited services provider.
6.1 Our complaints policy and procedure can be found here.
7.1 We may update the Website and App from time to time, and may change the Content at any time. However, please note that any of the Content on the Website and App may be out of date at any given time, and we are under no obligation to update it.
7.2 We do not guarantee that neither the Website nor App, or any Content on them, will be free from errors or omissions.
7.3 We cannot guarantee continuous access to the Website and App. We will strive to ensure that the periods of planned unavailability, which you will be informed of when you access the Website and/or App at the relevant time, are kept to a minimum. If the need arises, we may suspend access to the Website or App, or close it indefinitely.
8.1 If you use the App and create a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
8.3 You are not permitted to share your account and password with another person so as to avoid subscription fees as defined in our. If you discover you have contravened the policy and/or shared your account and password with another person, we reserve the right to disable your account within 24 hours.
9.1 We are the owner or the licensee of all intellectual property rights in our Website, App, Content and in the material published on it. Those works are protected by copyright laws and other laws and treaties around the world. All such rights are reserved.
10.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website, App or any Content on it, whether express or implied.
10.3 We will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
10.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website, or App or to your downloading of any Content on it, or on any website linked to it.
10.5 We assume no responsibility for the content of websites linked on our Website or App. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
11.3 Upon termination for any reason:
13.1 You may link to our home page, provided you do so in a
way that is fair and legal and does not damage our reputation
or take advantage of it.
13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.3 You must not establish a link to our Website in any website that is not owned by you.
13.4 Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page.
13.5 We reserve the right to withdraw linking permission
13.6 If you wish to make any use of Content on our Website other than that set out above, please contact email@example.com.
14.1 Where our Website or App contains links to other sites and resources provided by third parties, these links are provided for your information only.
14.2 We have no control over the contents of those sites or resources and acceptance no liability for them.
Please contact us at the following email address with any questions
and/or complaints about our service to you firstname.lastname@example.org
Datawok Limited registered offices are:
67 Cressy Houses
This is a summary of our pricing and subscription policy.
To keep our lawyers happy, a longer version of this policy is contained in the Terms and Conditions when you sign up to the app which you can also see here.
Datawok uses a subscription plan of £50 per user, per month. That’s it. When you sign up to the app, you’ll be asked to enter your card details on Stripe. We use Stripe to manage billing and subscriptions.
At the moment, no, sorry. But we’re working on it and will keep you updated as soon as we can bill in other currencies. For now, you’ll have to either pay a currency transaction fee on the card you add in Stripe. Or, you could use a currency card. If you want help with finding one, contact our Cofounder on email@example.com.
Datawok has a referral programme.
An account on Datawok is a business. An account may have many users who use Datawok daily.
No. When you sign up to Datawok, you’ll create an account. In the account you’ll select the number of users you want. We’ll then bill your account on a per user basis.
No. Datawok tracks usage so that we can improve the app and ensuse that it’s secure. If we notice that log-in details are being shared, we reserve the right to cancel your account within 24 hours notice.
On a monthly basis from the day you set up your account.
Yes. Stripe will automatically send you emails of upcoming charges and receipts of cash that has left your card.
No. We use Stripe for billing and charging your card. When we use Stripe, all we see are names of Datawok account holders and whether payment requests on the card were successful or unsuccessful.
Since we manage billing by charging your card, sometimes payments are unsuccessful if the card details have expired or there are insufficient funds on the card. If this happens, there is a grace period where you can update your card details. Once updated, you’ll be charged as soon as possible.
If you don’t update your card details before the end of the grace period after an unsuccessful payment, one of our customer support team will contact the account holder to check if you still want to use Datawok. If however, we don’t hear from you, we reserve the right to cancel your account and subscription.
You can cancel your account in the app automatically and you’ll no longer be billed, either. You’ll just pay any remaining pro-rata rate depending on when you cancelled.
We’ll delete your account details from our records during the next data monitoring and update cycle (around every 3 months). But, we’d recommend emailing our Cofounder directly if you want your data to be deleted sooner. His email is firstname.lastname@example.org.
You can cancel your account any time in the app. If you are
unhappy with the app and want a refund, contact our Cofounder
directly on email@example.com.
We believe in value-based pricing. We charge users based on the functionality the app delivers. We’ll never raise your prices for the same functionality you originally subscribed to.
Contact our Cofounder directly on firstname.lastname@example.org.
Our Cofounder will endeavour to get back to you within 10 working days of when you send the complaint. If, in the very, very unlikely event you don’t hear from Tesh in time, please email email@example.com and write “ESCALATE_COMPLAINT_DW” in the subject header.
If we’re not able to resolve your complaint over email and/or a phone call, we will write a formal, written response to your query.